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Home Support Internet Support

Internet Security and FAQs

Internet Security FAQs

Installing Internet Security

  • Windows Computer

  • Mac Computer

  • Android phone or tablet

  • Installing Internet Security on more than one device

Banking Protection

  • I keep seeing a “banking protection active” notification at the top of my browser. What is banking protection?

  • How do I turn off Banking Protection?

Using the Product

  • I have forgotten my password for Internet Security, how do I reset it?

  • How can I turn on or turn off the website reputation ratings in search results?

FAQs

  • How do I manage my licenses?

  • Where is my license code?

  • I ordered Internet Security, but didn’t receive an email to install the service. What do I do?

  • Can I provide my licenses to anyone?

  • How do I transfer my license from my old device to my new device?

Virus Scanning

  • What can I do when the product shows the virus definitions are old or out of date?

  • How do I exclude modified hosts files from scanning?

  • How can I turn on Browsing Protection?

  • Viruses were found, but were not automatically removed. What can I do?

  • How do I exclude a file or folder from scanning?

  • How do I schedule a scan?

  • What do I do when Internet Security detects malware?

Family Rules

  • What is Family Rules and how is it different than Parental Controls?

  • How do I set up Family Rules on my child’s device?

  • Does Family Rules work over mobile data and Wi-Fi?

  • What is App Control?

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TDS® is a registered trademark of Telephone and Data Systems, Inc. TDS Telecom® and TDS Metrocom® are the registered trademarks of Telephone and Data Systems, Inc. and licensed to TDS Telecommunications LLC. USLink® is the registered trademark of TDS Telecommunications LLC. Other product and company names mentioned on the Site may be trademarks of those respective owners. All materials are provided for noncommercial personal use only. TDS Broadband Service LLC is a subsidiary of Telephone and Data Systems, Inc., recognized as a Fortune 1000® 2018 Company.

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