Internet Security FAQs

Windows Computer

Mac Computer

Android phone or tablet

Installing Internet Security on more than one device

I keep seeing a “banking protection active” notification at the top of my browser. What is banking protection?

How do I turn off Banking Protection?

I have forgotten my password for Internet Security, how do I reset it?

How can I turn on or turn off the website reputation ratings in search results?

How do I manage my licenses?

Where is my license code?

I ordered Internet Security, but didn’t receive an email to install the service. What do I do?

Can I provide my licenses to anyone?

How do I transfer my license from my old device to my new device?

What can I do when the product shows the virus definitions are old or out of date?

How do I exclude modified hosts files from scanning?

How can I turn on Browsing Protection?

Viruses were found, but were not automatically removed. What can I do?

How do I exclude a file or folder from scanning?

How do I schedule a scan?

What do I do when Internet Security detects malware?

What is Family Rules and how is it different than Parental Controls?

How do I set up Family Rules on my child’s device?

Does Family Rules work over mobile data and Wi-Fi?

What is App Control?