TDS® works to ensure reliable services, but occasionally outages can occur. Please know, we respond to issues as quickly as possible. If your area is not listed and you are experiencing service difficulties, please contact TDS Repair 24 hours a day at 1-888-225-5837.
Outage Map
Enter your address to search for potential outages that may be affecting your service.
Outage Details
Details about any ongoing outages impacting a large number of customers will be displayed below.
Frequently Asked Questions
Log into your MyAccount and then click Contact Preferences. Outage notifications will be sent to the email address set as your Primary Email.
Customers can expect to receive at least two email messages: one when the outage has been identified, and a second when it has been resolved.
TDS outage emails will be sent from donotreply@tds.net.
TDS monitors our network 24/7 and takes action as quickly as possible when we are alerted to a problem, however, there could be an issue impacting just your location. Here are some troubleshooting steps you can take before calling in:
- Double check your address on the map above to see if your area is experiencing an outage. Notifications and map updates will not happen immediately. TDS will take some time to diagnose a service problem.
- Make sure your monthly bill payments are up to date as late payments can cause a service interruption. You can find your current account balance in your TDS MyAccount.
- Power cycle your TDS-provided modem, router, or set-top box by unplugging the device for 30 seconds and plugging it back in.
- Check your internet connection by trying to navigate to a website using a device connected to your TDS network.
- Verify that your TDS-provided modem, router, or set-top box has power. If device lights are off, then your power may be out or there could be a loose cable.
- Make sure the cables to your TDS equipment are secure.
If issues persist, call the Repair Help Desk at 1-877-422-5282 for further assistance.
Before you call in to report your issue, you can take the following troubleshooting steps:
- Make sure your monthly bill payments are up to date as late payments can cause a service interruption. You can find your current account balance in your TDS MyAccount.
- Power cycle your TDS-provided modem, router, or set-top box by unplugging the device for 30 seconds and plugging it back in.
- Check your internet connection by trying to navigate to a website using a device connected to your TDS network.
- Verify that your TDS-provided modem, router, or set-top box has power. If device lights are off, then your power may be out or there could be a loose cable.
- Make sure the cables to your TDS equipment are secure.
If you are still experiencing a service problem, call the Repair Help Desk at 1-877-422-5282 for further assistance.
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