No Audio


This article provides basic troubleshooting steps for resolving audio issues.


Follow these steps when you experience issues with audio on your television.

  • Verify that the mute button is not in use.
  • Be sure all cables are properly connected.
  • Be sure the volume is turned up.
  • If your setup includes a VCR and/or stereo, be sure that they are properly connected to the cable set-top box.
  • Be sure your television is tuned to channel 4 and on the correct input.
  • If the problem is with channels below 100, check the SAP setting, referring to the user guide provided by the manufacturer of your television.

Looking for something else?

TDS is in your Community

Colorado, Nevada, New Mexico, Oregon, Utah, and Texas.

Find out for yourself what TDS has to offer for you.