No Audio

Summary

This article provides basic troubleshooting steps for resolving audio issues.

Solution

Follow these steps when you experience issues with audio on your television.

• Verify that the mute button is not in use.
• Be sure all cables are properly connected.
• Be sure the volume is turned up.
• If your setup includes a VCR and/or stereo, be sure that they are properly connected to the cable set-top box.
• Be sure your television is tuned to channel 4 and on the correct input.
• If the problem is with channels below 100, check the SAP setting, referring to the user guide provided by the manufacturer of your television.