TDS TV+ Support

TDS TV+ "Creek" Remote Control Basics

From pairing your TDS TV+ Remote to your TV or sound system to using Google Assistant Voice Commands, you can learn more about your Remote here:

1. Navigating your Remote
2. Pairing your Remote
3. Using your Remote
4. Resetting your Remote
5. Battery Troubleshooting
6. Using Google Assistant
   

Pairing Your Remote

Pairing your Evo Set-top Box

The first time you Pair you remote you will be automatically prompted to begin pairing and can skip the first step that is listed below. Press the TiVo button to bring up the Home Screen

1. Press the TiVo button    to bring up the Home Screen
2. Select Menu from the Navigation Bar
3. Under Settings select Remote settings
4. Select 'Pair your remote with your box' or 'Remote Control Programming' to set up TV or A/V receiver
5. Follow the setup instructions on your TV

Pairing your Arris Set-top Box

1. Press the 'Bluetooth' button on the right side of the box. On the TV, a pairing message will appear
2. On the remote, hold the 'TiVo' button    and 'Back' button simultaneously until the activity light on the top of the remote illuminates
3. Release the buttons. The activity lights will flash slowly, then flash quickly five times.  When finished the remote will be paired to the set-top box.

Removing Your Paired Devices

1. On the bottom of the receiver, press and hold the recessed 'Recovery' button until the screen shows 'Searching for Accessories.'
   • a. Do not press and hold the button for longer or the device will begin recovery mode.
   • b. If a menu appears, the recovery button was held for too long. Unplug the device and begin from Step 1.
2. On the remote, hold the 'TiVo' button    and 'Back' button simultaneously until the activity light on the top of the remote illuminates
3. Release the buttons. The activity lights will flash slowly, then flash quickly five times. When finished the remote will be paired to the set-top box.

Using Your Remote to Watch a Show

Pausing:

• Partially watched shows are stored in the My Videos or Recently Watched On Demand folder.

Rewinding

• Press the REWIND button on your remote control. When you are ready to watch, press PLAY on your remote's Viewing Controls.

Fast Forwarding:

• Press the FAST FORWARD button on your remote's Viewing Control. When you are ready to watch, press PLAY on your remote's Viewing Controls.

Note: most videos from the On Demand library may not allow fast forwarding.

Exiting a show:

You can exit a recroding, On Demand, or an app at any time by pressing the TiVo button    and returning to Live TV.

• Partially watched shows are stored in the My Videos or Recently Watched On Demand folder.

Tip: Bookmark an On Demand show so its viewable from your My Shows folder.

Resetting Your Remote

1. On your TDS TV+ remote control, simultaneously press the gray TiVo button    and the Power button, until your remote control’s activity light appears solid red.
2. Press the down volume key three times, then press the gray TiVo button. Your remote control’s activity light will blink red three times to indicate factory reset is complete.
3. Go back to the “Repair your Remote” steps.

Checking The Battery Level of Your Remote

When the battery is low or runs out, functionality will slow or stop and the remote will automatically unpair. To check your remote battery:

1. Press the TiVo button    to bring up the Menu
2. Click into Remote Settings
3. Choose Remote Control Diagnostics (if your don't see it your remote is not properly Bluetooth-paired and will need to be paired again)
4. Once in Remote Diagnostics, you will see Battery Level as the last line of text

Using Google Assistant Voice Commands

Learn to search for programs, change channels, launch apps, control any Google Smart Home devices, and much more using your voice using Google Assistant.

To issue a voice command, press the Google Assistant button and speak naturally into the remote. Once you've pressed the Google Voice Assistant button, wait for the Google search bar to appear on the screen before speaking.

Here are some of the ways you can search with the Google Assistant:

• Search for shows by saying show titles like "How I Met Your Mother"
• Launch applications by saying the name of applications installed on your device. Say "Netlfix" or "YouTube"
• Search for sports by saying team names like "Red Sox"
• Find out when your team is playing next by asking "When are the Celtics playing next?"
• Access your My Shows page by saying "My Recordings"
• Change to a channel by saying the channel name like "Travel Channel"
• Search for weather by asking "What's the weather today?"

For the best experience using the Voice Command functionality, sign into your Google account or sign up if you don’t already have one. For more information on creating an account, visit accounts.google.com/signup.

Tip: Voice commands are disabled when Parental Controls are on.