Frequently Asked Questions

Q: How do I turn on closed captioning?

A: To turn closed captioning on/off while watching a show, press the info button on your remote control, then scroll right to “Turn Closed Captions On/Off”.

Closed Captions Option in menu

To turn on Closed Captioning for all programming:

1. Select the Menu icon from the Home Screen, scroll down to Accessibility.

2. Select Closed Captioning: Turn closed captioning on or off for all shows.

Closed Caption Preferences: Change the way closed captioning text is displayed.

Language & Audio Description: Some shows are broadcast with an audio description track or more than one language track. Choose SAP to turn on audio description when available or choose the default language for shows with multiple language tracks available. To turn on audio description or change the language track for only the show you’re watching, press the info button on your remote control to open the info banner, then select Change Audio Track. Note:  this setting also appears in the Audio Settings menu; changes made in either place are reflected in the other.

Q: How do I adjust my recording and app preferences?

A: 1. From the Home Screen scroll left to select MENU and press ok

2.  Scroll down to User Preferences.

TDS TV+ Settings menu

My Video Providers: Choose which video providers (like Netflix) are used when searching for shows or when creating a OnePass series recording.

Favorite Channels: View and select your list of favorite channels.

OnePass & Recording Options: Set default OnePass and recording options

My Shows Options: Choose how you want to view My Shows.

Autoplay Next Episode: When set to ‘On,’ the next episode of a series (if available) will begin to play automatically when you reach the end of an episode.

Video Window & Background: Set your video window and background preferences.

Q: The sound on my TV doesn’t seem right? What can I do?

A: Go to Menu from the Navigation Bar and scroll down to “Audio Settings”.

Sound Effects Volume: Adjust the volume of the sound effects or turn them off completely. Also, consider adjusting the audio settings on your TV or sound system.

Restart your TDS TV+ box if previous steps do not solve your audio issues.

Q: Can I adjust the screen saver setting for my TDS TV+ input?

Yes, to adjust screen saver timing go the Device Settings option in the Settings menu from your home screen. Then look for screen saver timing, under device preferences.

Q: What do all the icons on my screen mean?


  This item is a streaming video.
  Recorded show.
  Recording may be deleted to make room for other recordings you have requested, or because it can only be kept a certain number of days.
  Partial recording (recording was interrupted).
  Show is currently being recorded.
  Show is available from Start Over or Catch Up.
  Get more information (e.g., go to Episode screen).
  Delete this episode.
LIVE Show is airing live



  Show will be recorded as an individual recording (not part of a OnePass™ search).
  Show will be recorded as part of a OnePass search.

Q: Where can I find help on my TDSTV+ box?

You can go to Help, which is located to the right of Settings in your main menu. There you’ll find troubleshooting advice about common issues.

Or, go to System Info for information about the TDS TV+ system that may be used during routine troubleshooting issues. You can also view the User Agreement, Privacy Policy, and Open Source Notices.

Additional Resources

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