What can I do when the product shows the virus definitions are old or out of date?
Updates are considered old after seven days. You should always try to keep your virus definition database up-to-date as viruses can change very quickly and our cyber security partner F-Secure may release several updates per day.
If this is the first time the computer has been turned on in the last seven days, for example after a holiday, the entire update package will be automatically downloaded and installed within 30 minutes.
If the product still indicates that the virus definitions are out of date, try the following:
For Windows:*
- Right-click the Product icon in the system tray, and select Check for Updates.
- Check that the Windows date and time are correct. Incorrect settings can cause the product to report that your virus definitions are out of date.
- Download and run the F-Secure Automatic Update Agent reset tool.
- Right-click the Product icon in the system tray again and select Check for Updates.
- If the above actions do not help, we recommend that you uninstall the product then reinstall it again.
Note: Ensure that your product subscription or license is still valid.
*There is no F-Secure Automatic Update Agent reset tool for Mac
