TDS TV+ App

Get help troubleshooting common TDS TV+ app issues.

TDS TV+ subscribers can register five devices on an account and have up to three devices simultaneous streaming.

The TDS TV+ app only works at home on the TDS network. Please make sure your devices are connected to your TDS Internet connection. To watch TDS TV+ programming away from home, check out TDS TV+ Everywhere resources online.

Apple TV

Verify your router is working correctly by connecting to the Internet using another device.

• If you can connect to the Internet:
  • Restart your Apple TV device

• If you’re unable to connect to the Internet:
  • Restart your router or unplug it from its power source, wait 30 seconds, and plug it back in
  • If you’re still having issues with your connection, contact TDS TV+ Support at 541-668-6236

For more help with your personal Apple TV device, visit: support.apple.com/apple-tv. If you’re having issues with your Apple TV remote, please visit: support.apple.com/en-us/HT203777

Android TV

Verify your router is working correctly by connecting to the Internet using another device.

• If you can connect to the Internet:
  • Restart your Android TV device
  • Go to your Settings and ensure you are connected to the Internet associated with the same account as your TDS TV+ subscription

• If you’re unable to connect:
  • Restart your router or unplug the power and wait 30 seconds before plugging it back in
  • If you’re still having issues with your connection, contact TDS TV+ Support at 541-668-6236

For more help with your personal Android TV device, visit the: Android TV support page.

Amazon TV Fire Stick

Verify that your router is working correctly by connecting to the Internet using another device.

• If you’re able to connect to the Internet:
  • Restart your Amazon Fire TV Stick

• If you’re unable to connect to the Internet:
  • Restart your router or unplug your router from power, wait 30 seconds, and plug it back in
  • If you are still having issues with your connection, contact TDS TV+ Support at 541-668-6236

• Sign-in Error C638 – There was a problem signing into your account.:
  • Restart your router or unplug your router from power, wait 30 seconds, and plug it back in
  • Go to Settings on your Fire Stick. Click center button
  • Scroll to “Applications”. Click center button
  • Scroll down to “Manage Installed Applications”. Click center button
  • Scroll down to “TDS app”. Click center button
  • Scroll down to “Force Stop. Click center button
  • Scroll down to “Clear data”. Click center button
  • Scroll down to “Clear cache”. Click center button
  • Launch the TDS app and the error should be cleared.

For more help with your personal Amazon Fire TV device, visit Amazon’s support page.

Amazon Fire TV Cube

Verify that your router is working correctly by connecting to the Internet using another device.

• If you’re able to connect to the Internet:
  • Restart your Amazon Fire TV Cube

• If you’re unable to connect to the Internet:
  • Restart your router or unplug your router from power, wait 30 seconds, and plug it back in

• Sign-in Error C638 – There was a problem signing into your account.
  • Go to Settings on your Fire Cube. Click center button
    • Scroll to “Applications”. Click center button
    • Scroll down to “Manage Installed Applications”. Click center button
    • Scroll down to “TDS app”. Click center button
    • Scroll down to “Force Stop. Click center button
    • Scroll down to “Clear data”. Click center button
    • Scroll down to “Clear cache”. Click center button
    • Launch the TDS app and the error should be cleared.

If you’re still having issues with your connection, contact TDS TV+ Support at 541-668-6236

Xiaomi Mi Box

Verify your router is working correctly by connecting to the Internet using another device.

• If you can connect to the Internet:
  • Restart your Android Mi Box device
  • Go to your Settings and ensure you are connected to the Internet associated with the same account as your TDS TV+ subscription

• If you’re unable to connect to the Internet:
  • Restart your router or unplug your router from power, wait 30 seconds, and plug it back in
  • If you’re still having issues with your connection, contact TDS TV+ Support at 541-668-6236

For more help with your personal Xiaomi Mi Box device, visit: mi.com and sign into your Mi Account.