How to configure/update TDS Mail settings in Outlook 2010

Former Bendbroadband customers

To configure Outlook 2010 to work with TDS Mail, follow these directions:

1. Open Outlook.
2. Click the File, and select Info.
3. Click Add Account.
4. Fill in all necessary fields to include the following information:
   • Your Name: Enter your name as you would like it to appear in the "From:" field of outgoing messages.
   • Email Address: Enter your full TDS Email address.
   • Password: Enter your TDS Email password.
   • Retype Password: Enter your TDS Email password.
5. Click Next.
6. Click Finished.

To manually set up Outlook 2010 to work with TDS Mail (IMAP), follow these directions:

1. Open Outlook.
2. Click the File, and select Info.
3. Click Add Account.
4. Click (manually configure server settings or additional server type) and click Next.
5. Select Internet E-Email and click Next.
6. Fill in all necessary fields to include the following information:
   • User Information:
     • Your Name: Enter your name as you would like it to appear in the "From:" field of outgoing messages.
     • Email Address: Your full TDS Email address.
   • Server Information:
     • Account Type: IMAP
     • Incoming mail server (IMAP): mail.tds.net
     • Outgoing mail server (SMTP): mail.tds.net
   • Login Information:
     • User Name: Your full TDS email address.
     • Password: Your TDS Email password.
     • Require logon using Secure Password Authentication (SPA): Leave this unchecked.
7. Click More Settings... and then click the Outgoing Server tab.
8. Place a checkmark in My outgoing server (SMTP) requires authentication.
9. Click the Advanced tab.
10. Place a checkmark in the box labeled This Server requires an encrypted connection and select TLS from the drop down menu.
11. The Incoming server (IMAP) setting will automatically change to 993. This is correct.
12. Change the Outgoing server (SMTP) setting to 587.
13. Click OK.
14. Click Next.
15. Click Finish.

To manually set up Outlook 2010 to work with TDS Mail (POP), here are the directions:

1. Open Outlook.
2. Click the File, and select Info.
3. Click Add Account.
4. Click (manually configure server settings or additional server type) and click Next.
5. Select Internet E-Email and click Next.
6. Fill in all necessary fields to include the following information:
   • User Information:
     • Your Name: Enter your name as you would like it to appear in the "From:" field of outgoing messages.
     • Email Address: Your full TDS Email address.
   • Server Information:
     • Account Type: POP
     • Incoming mail server (POP3): mail.tds.net
     • Outgoing mail server (SMTP): mail.tds.net
   • Login Information:
     • User Name: Your full TDS Email address.
     • Password: Your TDS Email password.
     • Require logon using Secure Password Authentication (SPA): Leave this unchecked.
7. Click More Settings... and then click the Outgoing Server tab.
8. Place a checkmark in My outgoing server (SMTP) requires authentication.
9. Click the Advanced tab.
10. Place a checkmark in the box labeled This Server requires an encrypted connection and select TLS from the drop down menu.
11. The Incoming server (POP3) setting will automatically change to 995. This is correct.
12. Change the Outgoing server (SMTP) setting to 587.
13. Click OK.
14. Click Next.
15. Click Finish.

To manually update Outlook 2010 to work with TDS Email, here are the directions:

1. Open Outlook.
2. Click the File.
3. Click Account Settings, then Account Settings...
4. Select customer's TDS email address from the list and click Change...
5. Update the following information:
   • Server Information:
     • Incoming mail server (IMAP): mail.tds.net
     • Outgoing mail server (SMTP): mail.tds.net
6. Click More Settings...
7. Click the Advanced tab.
8. Change the Outgoing server (SMTP) setting to 587.
9. Click OK.
10. Click Next.
11. Click Finish.

Former Bendbroadband accounts use the following settings instead of the ones listed below in the step by step instructions.

Incoming server: pop-server.bendbroadband.com
: (IMAP) Port 143 (POP3) Port 110

Outgoing server: smtp-server.bendbroadband.com
: (IMAP or SMTP) Port 25

Secure Authentication: checked yes
or
Optional setting: (IMAP or SMTP) Port 465
Transport Layer Security (TLS)*: checked yes

*On some devices, TLS may not be an option, in which case checking Secure Socket Layer (SSL) may allow TLS