Account Management
Returning TDS Equipment
Equipment Return Instructions
Please return all of the equipment that applies to your services, including:
- Internet modems
- TV receivers and remote controls
- Eero device and power cord
- Any other TDS-provided Ethernet or power cords
COMMON MODEMS
EERO DEVICE
TV RECEIVERS
ETHERNET CABLES & POWER CABLES
Photos of common TDS equipment. Does not include all models.
IMPORTANT NOTICE:
DO NOT REMOVE YOUR ONT. It does not need to be returned to TDS. Improper removal can lead to ONT damage. ONT models include Calix, Nokia, Casa, and Adtran. Color size may vary from those pictured here.
Returns are as Easy as 1-2-3
- Pack and secure all equipment in the box provided to you. Securely seal with packing tape before shipping.*
- Apply the enclosed prepaid UPS shipping label to the outside of the box.
- Drop off the box at any authorized UPS location or drop box. To find a UPS location near you, visit ups.com/dropoff or call 1-800-742-5877.
If you have any questions about equipment return, please cal us at 1-855-696-8368.
*PLEASE NOTE: If TDS-provided equipment, Ethernet or power cords are not returned within 30 days of disconnecting service, your account will be charged for that equipment.
