Account Management

Change or Forgot Password

Change Your Own Password

  1. Log in to your TDS Online Account (click My Account/Login from the top of any TDS page).
  2. From the Manage Account menu, select Change Password.
TDS Online Account. Manage Account menu on left. Change Password option highlighted.
  1. Complete all of the fields and click Update.
    Note: Passwords must contain at least 8 characters including at least one number, one symbol, and both uppercase and lowercase letters.
    If you need additional assistance, please contact Technical Support at 1-877-422-5282.

Change Password for Another User

*Only Account Administrators can modify other user’s passwords.*
Take note: Automatic notifications of account changes are not sent to the users on your account. Therefore, you may want to communicate the changes you are making to the specific users.

  1. Log in to your TDS Online Account (click My Account/Login from the top of any TDS page)
  2. From the Manage Account menu, select Manage Users to see all users on your account.
Manage Account menu. Manage Users option is highlighted.
  1. Under the Current Users section, find the user name with the password you want to update and click Edit next to it.
Manage Users screen. Add User button. List of Current users. Edit and Delete buttons next to each user. Edit button highlighted.
  1. On the Account Actions screen, select Reset Password box.
Account actions screen. Buttons to Delete, Reset Password, and Reset Recovery Contacts. Reset Password highlighted.
  1. A security code will be sent to your chosen recovery contact method for verification. Enter it when prompted.
  2. A random one-time use password will be generated and displayed on the screen.
  3. Log in to My Account with the other user name and the one-time password. Then, follow the steps to Change Your Own Password to permanently change the password.

If you need additional assistance, please contact Technical Support at 1-877-422-5282.

Forgot Password

TDS makes it easy to reset your online account password. Here are the steps to follow:

  1. Log in to your TDS account with your user name. At the prompt for a password, click Forgot Password under the blue Sign In button.Forgot password Screenshot

    On the next page, you’ll be asked for an answer to a security question (if security questions are set up on your account), or you’ll be asked to confirm your identity (if recovery contact information is set up on your account.)

    Answer a Security Question

    • If a security question appears, provide your corresponding answer and click Continue.Answer security question Screenshot

    Confirm Your Identity Via Recovery Contact

    • If recovery contact information is set up, you’ll be prompted to select how you’d like to receive a security code. Select your option and click Continue. Confirm your identity Screenshot
    • Once you receive the code, enter it in the Security Code box and click Submit.Enter security code Screenshot
  2. Once you’ve confirmed your identity via security question or security code, you will be prompted to change your password. Your new password must meet the following rules:
    • be a minimum of eight characters.
    • have at least one lower case letter.
    • have at least one Upper case letter.
    • have at least one number.
    • have at least one !,%,&,@,#,$,^,*,?,_,~ symbol.
    • not contain any spaces.
    • not have any repeating characters.

Note: you cannot use a password that you’ve used previously.

Type the password you would like to use in the New Password box, retype it in the Confirm Password box, then click Change Password.

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