Manage Account

Add or Remove User

*Only Account Administrators can add/remove users on an account.*

Take note: Automatic notifications of account changes are not sent to the users on your account. Therefore, you may want to communicate the changes you are making to the specific users.

Remove a User from Account

  1. Log in to your TDS Online Account (click My Account/Login from the top of any TDS page).
  2. From the Manage Account menu, select Manage Users to see all users on your account.
Manage Account menu. Manage Users option is highlighted.
  1. Under the Current Users section, click delete next to the user name you would to remove.
    Note: Deletion cannot be undone and will remove any email connected to the account.
Manage Users screen. Add User button. List of Current users. Edit and Delete buttons next to each user. Delete button highlighted.
  1. A successfully deleted message will appear.
Success message: user has been successfully deleted from the account.

In case of accidental account deletion, contact Technical Support at 1-877-422-5282.

Add a User to Account

  1. Log in to your TDS Online Account (click My Account/Login from the top of any TDS page)
  2. From the Manage Account menu, select Manage Users to see all users on your account.
Manage Account menu. Manage Users option is highlighted.
  1. Click the Add User button located in the top portion of the page.
Manage Users screen. Add User Button is highlighted. List of Current Users below.
  1. Create the desired user name and choose the applicable settings:
    • Email Address or New TDS User Name.
      • If you have an email address, and want to use that as your TDS user name, enter it in the Email Address field (Note: you need to have access to that mailbox when creating the user, as a security code will be sent for verification).
      • Otherwise, use the New TDS User Name field to create a “@tds.net” user name.
    • If you want the user to have Administrator Rights (so they can access Online Bill Pay and manage others users), select “Yes” next to Make this user an Administrator.
    • If you create a TDS User Name: you can choose to make your user name an email address by selecting “Yes” next to Create a mailbox for this user.
  2. Click Add User to create the user. You’ll see a confirmation message with the temporary password.
Manage Users screen. Add User Button is highlighted. List of Current Users below.

If you need additional assistance, contact Technical Support at 1-877-422-5282.

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