(Updated October 1, 2019)
This statement sets forth the privacy practices and policies for TDS Broadband Service LLC (“TDS”), a subsidiary of Telephone and Data Systems, Inc. It includes an explanation of how the information that identifies you, referred to as Personally Identifiable Information (“PII”), is collected; who collects the information; how the information is used; with whom the information may be shared; options that you have relating to such collection, use, and distribution of the information; and how you can correct any inaccuracies in our records.
Notices Applicable to All Services
Information We Collect. In providing our services, we may ask you to provide or confirm your PII, which may include but may not be limited to your name, address, telephone numbers, social security number, driver’s license number, birth date, email addresses and other information related to online bill payments. We may ask you to confirm this information from time to time as part of our precautions to identify you, or your authorized representative, when we are contacted about your account in an effort to prevent unauthorized access. We may also collect this information about you from trusted agents who are authorized to sell our products and services, or from employees of our Affiliates. Affiliates refers to any of the Telephone and Data Systems, Inc. owned companies.
TDS also collects and retains information that identifies the devices connected to the Internet through TDS’s High Speed Internet service, such as the IP address(es) assigned to the connection and the MAC addresses in use. We may collect connection performance information, amount of bandwidth used, and times and dates of connection to help us manage our network and to improve the services we offer.
TDS’s monitoring of traffic on its network is exclusively limited to network congestion management purposes for utilization monitoring, hostile port blocking to prevent unwanted file attacks and browser hacking, email virus and spam filtering, and removal of unknown cable modems on our network. We do not save information on the websites you visit. For more information, please refer to the Broadband Internet Service Disclosures and the Acceptable Use Policy for Internet Services located at http://www.HelloTDS.com
Website Monitoring. TDS’s websites use the browser feature called “cookies” and other tools to help monitor user activity on our websites. “Cookies” are generally short strings of unique random text or numbers that your browser records on your computer and that our website, and potentially other websites, can later access. This “cookie” does not identify the visitor to our website personally, but only the computer that the visitor uses to access the TDS site. We may analyze the data we receive from our website “cookies” to make our site more responsive to the needs of visitors. You may program your browser not to accept cookies, but this may interfere with your enjoyment of personalized site features. The TDS web servers also automatically collect limited information about your computer’s connection to the Internet, including your IP address (but not you, personally) when you visit the TDS website. TDS uses your IP address information to deliver TDS web pages to you that you request, to tailor the content of our site to the interests of users, and to measure traffic within the site. We may ask third parties to place advertisements about our products and services on sites that are not operated by TDS. These third parties may use technologies such as cookies, web beacons, and similar technologies to collect, store and read information on your computer or mobile browser when you visit one of their websites. TDS may track user click stream information when you view our advertising on these websites. When you visit a TDS website, we record your interaction (e.g., movement of cursor) to help us gauge the effectiveness of our websites, improve our online operations, and enhance your online experience to better meet your needs as our customer.
Use and Sharing. We will not disclose your PII without your express or implied consent outside of TDS, its Affiliates, or its authorized agents other than as described in this Privacy Notice. We may use your PII to support our provision of your Cable Television, Internet and/ or Telephone services for such purposes as sales, installation, operations, billing, collection efforts, administration, marketing, support, network management, maintenance, customer care and communications with you, to enforce our Terms of Service, and for any other purpose otherwise permitted or required by law. Further, when you want to set up an account with TDS, in order to determine your credit worthiness, we may use some of your PII to request a credit report from a credit-reporting agency.
Sharing with Service Providers. We sometimes work with Affiliates, vendors, partners or other companies to help us in providing and/or developing our services and to market new services to you, and may share some of your PII with such parties for these purposes. We require all parties to assure at least the level of confidentiality we maintain. We also prohibit them from using your information for any purpose other than that for which they have been engaged. If you would prefer to limit the use of your PII for marketing purposes, please contact us by calling the customer service number listed on your bill.
California Privacy Rights. A business subject to California Civil Code section 1798.83 is required to disclose to its customers, upon request, the identity of any third parties (i.e., agents, vendors, suppliers, subcontractors and independent contractors) to whom the business has disclosed “personal information” regarding that customer within the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to: TDS Broadband Service LLC, Attn: Legal Department, 525 Junction Road, Madison, WI 53717. Please note that California businesses are only required to respond to a customer request once during the course of any calendar year.
Nevada Privacy Rights. In 2019 Nevada lawmakers passed a law to allow Nevada consumers to limit the sale of their "Covered Information". Covered Information is information like your first and last name; home or other physical address which includes the name of a street and the name of a city or town; electronic mail address; and telephone number. If you are a Nevada consumer and wish to contact TDS in regard to this Nevada law, please write to us via email to firstname.lastname@example.org.
Aggregate Information. We occasionally aggregate information about our customers and create data sets that do not identify individual customers. This information is not considered PII. We use and share this aggregate information at our discretion, along with other internal data, for programming, advertising and similar purposes.
Special Exceptions. We reserve the right to disclose your information if we have a good faith belief it is necessary to:
- Comply with the law.
- Protect our rights or property or those of others.
- Respond to fraud, abuse or other unauthorized activity.
- Transfer your information as a part of a sale or transfer of business operations to another company.
Disclosure Pursuant to Legal Process. We may disclose your PII in certain situations to government agencies or other entities. We regularly receive legal requests for our subscriber PII from government agencies and law enforcement, as well as from other entities as part of civil matters (for example, when we are served with a valid subpoena). We cooperate with these requests by providing the information required by law. TDS does not volunteer customer information or give access to customer communications to law enforcement or others, except to the extent we are required to do so in the “Special Exceptions” detailed above. Depending on the violation of law alleged and the legal process undertaken, you may not always be entitled to receive notice that your PII has been disclosed to the government or civil litigants. In particular, some law enforcement requests specifically prohibit TDS from disclosing the request or notifying you that we have received it. Due to this fact and the volume of requests we receive, we do not assume any duty to notify you of receipt of any legal requests for your PII.
Retention Policy. We retain personal customer information as long as necessary, until it is no longer needed for business, tax or legal purposes.
Customer Verification Policies. If you call to discuss your TDS account, you will be asked to provide several personally identifiable pieces of information which may consist of but may not be limited to the following: a TDS account number, street address, telephone number, date of birth, social security number, driver’s license number, account password or PIN number. At a TDS office, customers may also be asked to show a government issued photo identification card. Once the requested information is provided and verified, anyone listed on your account or authorized by the main account holder can make changes to the account, which includes but is not limited to the following: increasing or decreasing service levels, changing billing periods, updating account data and closing accounts. If you suspect that someone may have made unauthorized changes to your account, please contact us immediately by calling the customer service number listed on your bill.
Customer Information Access and Enforcement Rights.
You may access and correct the PII we have about you. Please contact us at the customer service number listed on your bill for further details.
Internet Access Security. We encourage you to secure the device through which you access the Internet, as well as the devices which provide connectivity, particularly wireless (Wi-Fi) routers. Doing so can help keep the information you transmit through your broadband connection from being monitored while in transit on the Internet or on your network. Security measures may include password protected wireless devices, installation of firewalls, antivirus protection with regular updates, regularly checking for and applying security patches for software and operating systems.
Despite our best efforts, TDS cannot guarantee the security of our network, nor can we guarantee that information you supply will not be intercepted while being transmitted to TDS over the Internet.
Telemarketing Calls. To help reduce unwanted telemarketing calls, not affiliated with TDS, the FCC offers telephone subscribers the opportunity to register their residential telephone numbers in its national Do Not Call registry. You may register for the list without charge by calling the FCC at 1-888- 382-1222 or TYY 1-866- 290-4236 from the telephone number you are registering or online at www.donotcall.gov.
What can I do if I think my privacy rights have been violated? If you believe your rights have been compromised by TDS, in violation of the Cable Act, please notify TDS immediately so that we can resolve your question or concern. Additional actions may be taken, including a civil lawsuit seeking damages, attorney fees, and litigation costs, should you decide to enforce the limitations imposed on us by the Cable Act as applicable with respect to the PII we collect. Other rights may be available to you under federal or other applicable laws.
Notices Applicable to Cable Television Services
In providing cable television services, we may collect cable set-top box usage statistics or other data stored within our equipment. In particular, we gather data about use of such services as Pay- Per-View, Interactive Program Guide, and Digital Music channels. This information is maintained for purposes such as billing, programming, or to manage or monitor our network. We may also compile it with demographic information from other sources to develop aggregate statistics for programming, marketing, advertising and similar purposes.
Disclosure of Cable Television Programming Selections. Federal law provides additional protection regarding disclosure of records containing your individual video programming selections and choices. While TDS may use these records in the ordinary course of its business, disclosure in response to a government or civil litigation request can generally only occur under court order, after notice is given to you and you have the opportunity to object in court.
Notices Applicable to Telephone Services
In providing telephone services we receive usage information, including information about calls made and received and their duration. We treat this information as confidential, and its use and disclosure is governed by the Customer Proprietary Network Information rules described in this Notice. We keep records of usage information for as long as it is necessary for business purposes. This period of time may last as long as you are a subscriber and, if necessary, for additional time so that we can comply with tax, accounting and other legal requirements. When information is no longer needed for these purposes, it is our policy to destroy or anonymize it.
Customer Directory Listing Preferences. Our telephone customers can designate their listings as published, non-published or non-listed for published directories or for directory assistance services. TDS cannot correct any errors in customer names, addresses, or telephone numbers appearing in, or omitted from, directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers which are not owned by us. Because of the complexity of this process and the involvement of others, errors sometimes occur.
Customer Proprietary Network Information (CPNI). CPNI is information that relates to the type, quantity, destination, technical configuration, location, and amount of use of telecommunications services that you purchase from us, and related billing information. The protection of your CPNI is important to us, and you have a right to restrict the use of, disclosure of, and access to your CPNI. Under federal law, you also have a right, and we have a duty, to protect the confidentiality of your CPNI. We may use and share your CPNI among our Affiliates and agents to offer you the full range of TDS services that are different from the services you purchase, such as video, Internet, and voice services.
Visit www.HelloTDS.com for a complete listing of our services. You may choose not to have your CPNI used for the marketing purposes described above by calling 877-422- 5282, or the number listed on your customer bill, at any time. When you call, please have your bill and account number available. Your decision will not affect our provision of services to you, and does not eliminate all marketing contacts by TDS. Unless you call us at the number previously mentioned, TDS may use your CPNI to market different types of services beginning 30 days after the first time we notify you of the CPNI policy described previously. You may elect at any time to add or remove a restriction on the use of your CPNI. Your choice remains valid until you change your election by calling the number previously mentioned. Please note that CPNI does not include your name, address, and telephone number, because federal law classifies that information as “subscriber list information,” which is not subject to the protections applicable to CPNI.
For any additional information that may not be covered within this Privacy Notice, please contact TDS.
TDS Broadband Service LLC
111 W 700 S, St. George, UT 84770